Terms and Conditions

Last Updated: June 2026

Welcome to PortKey Travels Private Limited. By accessing our website or using our services, you agree to comply with and be bound by the following Terms & Conditions.

1. Services

• PortKey Travels Private Limited provides travel-related services, including but not limited to:

• • Domestic and international flight bookings
  • Hotel reservations
  • Airport transfers
  • Sightseeing tours and excursions
  • Holiday and travel packages

• All services are subject to availability and confirmation.

2. Booking Confirmation

• A booking is considered confirmed only after:

• • Full or partial payment has been successfully received.
  • Confirmation has been issued by the relevant airline, hotel, transportation provider, or service supplier.

• PortKey Travels reserves the right to decline or cancel bookings due to unavailability, pricing errors, or supplier restrictions.

3. Pricing

• • Prices displayed are subject to change without prior notice.
  • Additional taxes, fees, or surcharges imposed by suppliers may apply.
  • Currency exchange fluctuations may affect international booking prices.

• The final confirmed price at the time of booking shall prevail.

4. Customer Responsibilities

• Customers are responsible for:

• • Providing accurate personal and travel information.
  • Verifying names, dates, destinations, and booking details before confirmation.
  • Carrying valid identification documents, passports, visas, and travel permits where required.
  • Complying with the laws and regulations of the destination country or region.

• PortKey Travels shall not be liable for losses resulting from incorrect information provided by customers.

5. Changes and Modifications

• Requests for itinerary changes, date changes, or traveler information modifications are subject to supplier approval and may incur additional charges.

• PortKey Travels cannot guarantee that modification requests will be accepted.

6. Cancellations and Refunds

• All cancellations and refunds are governed by our Refund & Cancellation Policy.

• Refund eligibility depends on the policies of airlines, hotels, transportation providers, and tour operators.

7. Third-Party Suppliers

• PortKey Travels acts as an intermediary between customers and third-party service providers.

• We are not responsible for:

• • Flight delays or cancellations
  • Hotel overbookings
  • Transportation delays
  • Changes made by suppliers
  • Service quality provided by third parties

• Any disputes regarding services provided by suppliers may be subject to the supplier's own policies and terms.

8. Limitation of Liability

• PortKey Travels shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• • Travel disruptions
  • Supplier-related issues
  • Customer negligence
  • Force majeure events

• Our total liability, if any, shall be limited to the amount paid directly to PortKey Travels for the affected service.

9. Force Majeure

• PortKey Travels shall not be held responsible for delays, cancellations, losses, or disruptions caused by circumstances beyond our reasonable control, including:

• • Natural disasters
  • Severe weather conditions
  • Strikes or labor disputes
  • Government actions or restrictions
  • Pandemics or public health emergencies
  • Political unrest or security concerns

10. Intellectual Property

• All content on this website, including text, graphics, logos, images, and designs, is the property of PortKey Travels Private Limited and may not be copied, reproduced, or distributed without written permission.

11. Privacy

• Your use of our services is also governed by our Privacy Policy.

• By using our website and services, you consent to the collection and use of information as described in our Privacy Policy.

12. Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

• Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of India.